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Patients
and Visitors
Cell Phones
Cell phones are permitted in waiting rooms only. Please do not use
cell phones in testing areas, patient rooms, hallways, or other
locations within the facility. Public telephones are located on
the first floor near the main entrance.
Entrances
During daytime hours, all visitors and patients (surgical and walk-in
admissions, and diagnostic testing) should enter the main entrance
on the first floor. Customer service representatives are located
at the front desk. From 8 p.m. to 5:30 a.m., the main entrance is
locked and everyone must enter the hospital at the emergency entrance
(the entrance to the left of the main entrance). To ensure security
of the facility, all after-hours visitors must sign in and out of
the facility.
Walk-in emergency
patients should use the emergency entrance (first floor) at all
times. Cancer Center (radiation oncology) patients should use the
Cancer Center entrance on the ground floor, next entrance to the
right of the main entrance.
Parking
Parking lots are located around the perimeter of the hospital and
are convenient to all entrances. All parking is provided free of
charge.
Service Location Overview
Many of our outpatient services are located on the first floor,
with inpatient rooms on the second and third floors.
Ground Floor:
Cafeteria, Courtyard, Cancer Center, Administration/Human Resources,
Learning Resource Center, Neurology/Neurosciences, Laboratory, Pharmacy,
Health Information Management, Medical Staff Services, Quality Improvement,
Support Services
First Floor:
Main Entrance, Patient Admissions, Hospitality Shop/Coffee Bar,
ATM banking machine, Chapel/Meditation Room, OB/GYN/Nursery, Operating
Room/Surgical Services, Routine Diagnostic Center (x-ray, mammogram,
blood draws/lab services, EKG), Major Diagnostic Center (MRI, CT
scan), Cardiac Center (cardiac rehab, stress testing, nuclear cardiology,
cardiac catheterization), Emergency Department
NOTE: The behavioral
health building is connected to the main building via a walkway
located on the first floor near the emergency department.
Second Floor:
Inpatient beds (ICU, Telemetry), Respiratory Therapy
Third Floor:
Inpatient beds (Medical, Surgical/Pediatrics, Oncology), Physical
Therapy
Smoking
UPMC Northwest and its grounds have been designated nonsmoking.
No smoking is permitted in or outside the facility. Please extinguish
all smoking material before exiting your vehicle in the parking
lot.
Patient
Satisfaction
UPMC prides itself on providing quality care to patients. All UPMC hospitals are accredited by the Joint Commission (formerly called Joint Commission on Accreditation of Healthcare Organizations, or JCAHO). If the patient believes his or her concerns about care or safety have not been addressed by the hospital, the patient also may contact the Joint Commission’s Office of Quality Monitoring by phone at 1-800-994-6610 or by e-mail at complaint@jointcommission.org.
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