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News Release
CLARION FAMILY PRACTICE-UPMC EARNS GOLD STAR AWARD July 10, 2007 — Clarion Family Practice-UPMC’s “Gold Star” award recognizes exceptional staff members of UPMC’s Physician Services Division (PSD). The award honors Randy Kreider, MD, and his staff for customer service excellence and the successful reopening of the Clarion facility. PSD pays tribute to as many as 20 deserving individuals and/or teams every quarter (up to 80 each year) through its “You Are A Star” program, and annually salutes eight honorees with “Silver Star” awards and four with “Gold Star” recognition. The “You Are A Star” program recognizes staff members and teams who go above and beyond job expectations, provide exemplary care and service, consistently serve as positive role models for others, and initiate or contribute to improvements.
“This group of employees left their very safe positions in other UPMC locations to reopen this satellite,” wrote Suzan Fry Hartsell, director of practice management with UPMC Community Medicine Inc. (CMI) in nominating the Clarion practice for recognition. “Every person in the practice did their part to make sure patients and family were treated with the utmost respect and provided excellent customer service. Scheduling got patients in very timely and squeezed in whenever possible. Nursing treated the patients like family and provided caring medical services. X-ray and lab services are available as well, providing a wonderful convenience, since this practice is a 30-plus minute drive from UPMC Northwest.” Also, Mrs. Hartsell says, Dr. Kreider “did a wonderful job marketing himself in many different ways,” from visiting businesses and nursing homes to community service lectures in the practice. “All participants in this endeavor went into new territory, and with hard work and dedication, set a standard of excellence in customer service that brought this practice to the great success it is today,” she says. In a letter acknowledging PSD’s choice of Clarion Family Practice-UPMC for the “Gold Star” award, UPMC’s vice president of administrative services and physician relations called the Clarion practice “a role model and inspiration. Your efforts and dedication embody the spirit of the Gold Star program and enhance the mission of PSD,” says Anna Roman, PhD. “Congratulations and thank you for making our division a brighter place for patients, their families, and your fellow staff members.” Dr. Kreider also is a recipient of a Clinical Quality Achievement Award that UPMC presents every year. The award recognizes Dr. Kreider for outstanding achievement during 2006 in providing care for patients with coronary artery disease. Dr. Kreider and several other CMI physicians were honored during a celebration at the Monterey Bay restaurant in Pittsburgh. In addition to recognizing exemplary care for coronary artery disease, the celebration also paid tribute to CMI physicians who were the top providers in two other clinical quality initiatives, osteoporosis and colorectal cancer screening. As a Clinical Quality Achievement Award winner, Dr. Kreider is part of “a select group of physicians who have gone “above and beyond” in helping us to address clinical quality for our patients,” according to Francis X. Solano, Jr, MD, PSD vice president and medical director of UPMC’s Center for Quality Improvement and Innovation. Dr. Solano also cited Dr. Kreider’s “wonderful contributions to outstanding patient care in our quality initiatives.” This is Dr. Kreider’s second Clinical Quality Achievement Award. He was honored for exemplary care in a diabetes initiative in 2003. He also earned one of UPMC’s Awards for Commitment and Excellence in Service (ACES) in 2005. The ACES award recognizes physicians who are gifted caregivers, communicators, and problem-solvers; who tirelessly do their best for patients; and who bring out the best in their physician colleagues and staff members.
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